Returns & Exchanges

At Shiprocket Merchant App, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our streamlined return and exchange policy allows you to request a resolution within 30 days of delivery.

Return Process

• 1.
  Initiate Request

  Log in to your account, navigate to your order history, and select the items you wish to return or exchange.

• 2.
  Quality Approval

  Our team will review your request and the provided product photos to ensure the items are in their original, unused condition.

• 3.
  Package Pickup

  Once approved, a courier partner will be assigned to collect the package from your doorstep at a scheduled time.

• 4.
  Refund Processing

  After the returned item reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.